Software vs solution focused platforms
Current approaches to recognition management
Recognition Software vs. Managed Recognition
The difference between buying recognition technology and hiring a partner to help run the programs.
FAQ
Recognition software gives HR teams the technology to run employee recognition programs. Managed recognition combines technology with hands-on program support.
KangoHR operates its own recognition platform, but our role goes beyond providing software. We work as both a technology partner and an HR operations partner—helping clients keep programs running, employees supported, data current, awards fulfilled, and recognition aligned with organizational goals.
The difference is less about features and more about who is responsible for making the program work.
Area | Recognition Software | Managed Recognition with KangoHR |
|---|
Technology | HR licenses and administers the platform | KangoHR provides and oversees the platform |
SSO & Access Issues | HR or IT typically works with the vendor to resolve issues | KangoHR helps coordinate and resolve access and SSO issues |
Employee Data | HR manages uploads, updates, and corrections | KangoHR helps manage ongoing employee data updates |
Employee Communications | HR creates and sends program communications | KangoHR can manage approved employee communications and reminders |
Employee Help Desk | HR often handles employee questions or escalates them to the vendor | KangoHR supports employees and handles routine program questions |
Award Fulfillment | HR manages fulfillment or works with separate vendors | KangoHR coordinates award and reward fulfillment |
Reporting | HR runs reports and interprets the results | KangoHR provides reporting and helps identify program trends and opportunities |
Program Usage | HR is responsible for driving participation | KangoHR helps monitor usage and supports ongoing program adoption |
Program Changes | HR configures changes or submits vendor requests | KangoHR helps implement ongoing program changes and improvements |
Recognition Expertise | Primarily a technology relationship | KangoHR combines technology, HR operations, and organizational behavior expertise |
Managed recognition can be especially useful for HR teams that already know what they want their recognition strategy to accomplish but do not want to manage every operational detail themselves.
At KangoHR, the model is simple: You know your HR strategy. We help run it.